FAQs

TICKETING

Q: Where can I buy tickets?

A: Tickets are only available to buy in advance online. Tickets may be available from the box office when the festival opens but only if they have not already sold out. Box Office tickets, if there are any available will be priced higher than those purchased in advance on line and subject to availability.

Q: How do I get my tickets?

A: Tickets are sent to you via email after purchase and are printable at home, or can be downloaded to a smartphone much the same as air travel. The barcodes on the tickets are scanned at the festival gate, where you will be given a wristband upon entry.

Q: What if I don't receive my tickets or I have problems during the purchasing process?

A: For ALL ticketing enquiries or issues please email support@skiddle.com or visit Skiddle Customer Care at www.skiddle.com or call Skiddle on 03333 010101. If for any reason your issue is not effectively dealt with please report this to us by completing our Contact Form

Q: Why does it state on my ticket no re-entry to the festival after 9pm and what does this mean?

A: This means that if you have already entered the festival and obtained your wristband and you leave for any reason, you must return before 9pm to be allowed back into the festival.

Q: Why have you introduced a no re-entry after 9pm policy?

A: There are 2 reasons for introducing this policy. 1) In order to ensure the safety and comfort of our guests and protect the festival's good reputation we feel that it is important to keep our festival site contained in the late evening, where our very competent and friendly security team can ensure that everything runs smoothly. 2) The Oxted Beer and Music Festival is held in the middle of a residential town and in consideration of our local residents we would like to discourage our guests from gathering in the surrounding areas outside of the festival site.

Q: Why are there no weekend tickets for under 18's?

A: Friday night is for adults aged 18 and over only. Saturday under 18 tickets also allow free entry on Sunday, so Child/Teen Saturday tickets are in effect weekend tickets.

Q: Under 5's are free - Do they need a ticket?

A: Yes, everyone must have a ticket. There is no charge for under 5's but they need a 'free' ticket to enter the festival and receive a wristband. This allows us to manage numbers accurately so we have a complete record of the number of people on site.

Q: Why is there a booking fee for tickets?

A: The booking fee is charged by our ticketing agents to cover the work they need to do in organising ticketing and the cost of the equipment on site used at our entrance and Beero De Change. We negotiate hard to have the best booking fees possible for you.

Q: Can I collect my ticket at the site?

A: No. You must ensure to bring a hard copy of your printed ticket or a digital copy of your ticket to the festival site for it to be scanned.

Q: What are the different ticket releases?

A: We have a tiered ticket system in place for adult tickets. This simply means there are a limited number of tickets in each release and the price will increase with each step.

Q: Can I get a refund on my tickets?

A: No. We are unfortunately unable to organise refunds for festival tickets so please make sure you order the correct ones at the time of purchase.

ATTENDANCE

Q: Can I bring a picnic?

A: No. We regret no food or drink can be brought into the festival, with the exception of infant snacks or special requirements. As part of our security screening, bags will be searched upon entry.

Q: Can I bring my dog?

A: Yes, dogs are welcome at our festival, but must be kept on a leash at all times. Please also remember to clean up after your furry friend and please don’t forget to bring a water bowl!

Q: If I leave the festival, can I return?

A: Yes, as long as you have a valid wristband for the day in question and only up until 9pm

Q: Can I take my drink outside the festival?

A: No. We have a strict policy of not allowing any glass (other than your festival glass) or any drinks to be removed from the festival site, this includes soft drinks. You will be requested to leave all drinks at the gate upon exit.

Q: Can I keep my festival glass?

A: Yes. Please make sure you collect your glass upon entering the festival as you will not be served beer without it. You are free to take this home with you however it must be empty when leaving the festival site. If you are attending the festival on another day as a weekend ticket holder please bring this glass back with you.

Q: What happens if I lose or break my festival glass?

A: In order to be served at our Beer Bar you must have a festival glass. If you break or lose your glass, you’ll need to buy a new one from the Beero de Change at a cost of £3 so please keep your glass safe.

Q: What are Stillings and how do they work?

A: Stillings are the festival currency. No cash is taken at any bar / food stall etc within the site. Stillings can be purchased using cash or card from our Beero De Change.

Q: Can I change my Stillings back to cash?

A: No. Please only buy as many Stillings as you think you will need as Stillings are non refundable.

Q: Can I use Stillings I purchased in a previous year at this years festival?

A: No. Stillings are only valid for the current year and will have the year printed on them.

Q: What is your policy on underage drinking?

A: The festival operates a zero tolerance policy to underage drinking and works to the Challenge 25 principle. All festival bars operate a refusals register so please ensure that you bring ID with you as if you are lucky enough to look under 25 you will be challenged. Acceptable forms of ID are a passport, a European Union photocard driving licence or a photographic identity card bearing the national Proof of Age Standards Scheme (PASS) hologram. No other forms of ID will be accepted.

Q: Is there disabled access at the festival?

A: Yes. Our festival entrance has a disabled access lane and there is a disabled toilet in each of our toilet areas.

Q: Do you have security present?

A: Yes. There is a comprehensive SIA registered, security team present at the festival site at all times, alongside CCTV.

Q: Is there parking on site?

A: No. We advise you to travel via public transport rather than bringing your car as parking at the event is restricted to the staff, bands and concessions. Parking in the surrounding area is very limited.

Q: Is there a sheltered area for if it rains?

A: Some of our areas including our main stage are under cover in a large marquee however our second stage is open air. If the forecast is for rain then we recommend you bring a brolly, or purchase one of our festival rain ponchos which we hope to be selling at our merchandise shop this year.

Q: Will there be seating provided at the festival?

A: Seating is provided in all area at the festival except in the main tent where our main stage is.

Q: Are there ATMs available on the festival site?

A: There are no cash machines actually on site at the festival however there are two ATM machines within a 2 minute walk of the festival entrance on the high street up towards the station.

GENERAL

Q: Are you a fund raising event and what do you raise funds for?

A: Yes most definitely. Surplus funds from the event go to local good causes and charities. Please see our Charities Page for details of projects funded to date.

Q: I've heard you run out of beer?

A: No, the festival does not run out of beer. Last year there were over 30 different ales still available upon festival closure on Sunday evening. We have a comprehensive restocking system managed by Hop Stop Team so we do not run out of beer. Obviously as with all beer festivals the variety of the ales reduces as the weekend progresses but we will always be able to serve you a pint!

Q: Is there only beer available?

A: No, we have numerous bars serving every drink imaginable, please see The Bars section of the website.

Q: Who can volunteer to work at the festival?

A: The festival is a community event open to everyone! If you would like to volunteer, please go to the Volunteer Page

Q: How to I sponsor a barrel?

A: Sponsorship starts from £270+VAT, but its much more than just your name on a barrel. Your sponsors event tickets no only give you access to our VIP Sponsors Only event but they also give you access to the festival all weekend, plus free drinks and advertising opportunities. Please see our Sponsorship Page webpage for more details.

Q: Are there any local bands playing this year?

A: Yes of course, we ALWAYS have some local acts! The festival offers a mix of top professional groups and big names alongside local bands. The bands are changed every year, and we always try to offer something new, so if your favourite local band isn't playing this year, another one will be! - We try and give as many local acts as possible a chance to perform to a larger audience, but there are too many to have them all on, or returning every year.

Q: Can my band play?

A: If you would like to apply to perform at the festival, please visit the 'contact us' pages and fill in the relevant artist submission form.